Written On 01/10/2009 08:08 by Paula Brett
We are currently in the process of changing and upgrading our billing system. This change will only affect our Clients that have a PayPal subscription set up to send your subscription periodically.
To effect the changes and upgrades that we wish to introduce to our billing system, unfortunately, we have no option but to cancel all the PayPal subscriptions that are set up.
How will this affect me?
You will need to keep an eye on when your next subscription is due, as you will not be able to rely on your next subscription being sent to us automatically by PayPal.
What do I need to do?
We always send out a reminder that an invoice is due about 2 weeks beforehand, then another reminder a couple of days before the due date. To ensure that you receive these emails, please login to your Client Area and make sure that we have an up-to-date email address registered for you. You can add as many email addresses as you wish, so adding a couple of email addresses will ensure that you will almost certainly receive correspondence from us. You can also view a full log of any email correspondence between yourself and D9 in your Client Area by clicking the Emails link.
When you receive a reminder invoice that your subscription is due, you should login to your Client Area, click Invoices, and make your payment manually. You will then be able to set up a new subscription.
Will this affect my hosting?
When we cancel all the subscriptions in our PayPal account, you may receive an email from PayPal informing you that your subscription has been cancelled. Please don't panic. This DOES NOT mean that your hosting account has been cancelled. Cancellation of a PayPal subscription does not constitute cancellation of your hosting. However, again, to prevent interruption to your service, please login to your Client Area and check when your next payment is due and set a reminder to pay it manually and look out for our reminder emails.
Will I still be able to pay my hosting invoices using PayPal?
Yes, once you go to make your next payment, you will be able to pay via PayPal and set up another subscription
We apologise for any inconvenience these changes may cause but we hope you understand that as a growing company and we are constantly looking for ways to improve our services to you.
Thank you for your understanding and, as always, do let us know if you have any questions in the comment box below :-)
Regards
Paula and Dan
D9 Hosting
When I originally tried to submit a support request, my client email and password FAILED. I then selected the option to have it mail me my password. When I entered my email address **Email Removed** it said it WAS NOT ON FILE ?????
Hi Mark, You are using the wrong email address. The email address you've given us is personal *at* yourdomain.com
I cannot login with my login details this is the message I get The email address you entered could not be found.
Hi Malcolm, please open a support ticket so we can send you the correct details.
I am now on the JT Masterclass 2010 course (Again) and have renewed my concentration and interest in IM. I would like to write something (Complimentary) about D9, with an affiliate reference and promote your services. (Not the cheapest but second to none). I am reviewing my affiliate contacts and hope to receive a few pennies from this area of IM. How do I go about obtaining an affiliate reference (Link) from you please? No Urgency on this one. Thanks, ~Allan~
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