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We aim to answer all emails within 2 hours of the ticket being opened. On busy occasions the response time may be slightly higher but you should never have to wait more than 12 hours for a response.

To ensure that we can deal with your problem quickly and efficiently, please remember to include as much information as possible including your name and your domain name.

If you feel that you have waited longer than a few hours, and have not received a reply from us, it may be that we have replied but our email has accidentally been directed to your spam/trash folder - please check. You can also login to your Client Area and Click on My Emails and/or My Support, as a log of all correspondence between yourself and D9 is ALWAYS available here. You may find that we have replied to you and you have missed the email.

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