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Can I Contact You By Phone?
We do not run a call centre to field our phone calls, however, you are able to leave a message...
Views: 1105

How Do I Submit A Support Ticket?
You can submit a Support Ticket here http://d9clients.com/submitticket.php
Views: 783

How Long Do I Have To Wait For A Reply?
We aim to answer all emails within 2 hours of the ticket being opened. On busy occasions the...
Views: 985

How To Add A Second Contact Email Address To Your Account
To ensure that Clients receive all emails sent by D9 Hosting, we strongly recommend that you add...
Views: 1502

I Can't Hear the Sound on the Video Tutorials
We have added a whole host of Video Tutorials to your Client Area to help you with cPanel,...
Views: 452

My Details Have Changed, What Do I Do?
If any of your details change (address, phone, email etc.) please update your client area...
Views: 738

Why Are You Not Replying To My E-Mails?
If 12 hours has passed and you haven't received a response to your question, the chances are that...
Views: 770

Why Can't I Log Into My cPanel Via The Client Area?
If you are unable to log into your cPanel via the login box in the client area, this means that...
Views: 823

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